Effective Date: 08-12-2024

At Kapai Foundation, we value your satisfaction and aim to provide the best shopping experience. If you are not completely happy with your purchase, please review our Return and Refund Policy below.

1. Eligibility for Returns
Returns are accepted for products that are damaged, defective, or incorrect.
The return request must be initiated within 7 days of receiving the product.
Products must be unused, in their original condition, and accompanied by the original packaging and receipt or proof of purchase.
2. Non-Returnable Items
Due to the handmade nature of our products, we cannot accept returns for:

Products that show signs of use or wear.
Items purchased during clearance sales or marked as non-returnable.
3. How to Initiate a Return
To initiate a return, please follow these steps:

Contact our customer support team at [Insert Email Address] or [Insert Phone Number] with your order details and reason for return.
Provide photos of the product, if it is damaged or defective, to help us process your request faster.
Our team will guide you through the return process, including shipping instructions.
4. Refund Process
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days through the original payment method.
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI.
5. Exchanges
We offer exchanges for damaged, defective, or incorrect items. If you prefer an exchange, please specify this during the return request process.

6. Shipping Costs for Returns
If the return is due to a defective or incorrect product, Kapai Foundation will cover the return shipping costs.
For all other returns, the customer will be responsible for the return shipping fees.
7. Contact Us
For further assistance with returns or refunds, reach out to us at:

Email: kapaifoundation.ngp@gmail.com
Phone: +91 9822465176
Address: Jingle Bells Campus, Koradi Rd, Opp Sunder Biscuit Factory Vidyanagar, Nagpur 441111
Thank you for choosing Kapai Foundation. Your satisfaction is our priority, and we are here to ensure a hassle-free return and refund process for our valued

customers.