Effective Date: 08-12-2024

At Kapai Foundation, we are committed to delivering your handmade products promptly and securely. Please read our Shipping Policy carefully to understand how we handle and ship your orders.

1. Payment Methods
We offer convenient and secure payment options for your orders:

Cash on Delivery (COD): Pay when the product arrives at your doorstep.
Razorpay: Secure online payments through debit/credit cards, net banking, and wallets.
UPI Payments: Fast and hassle-free transactions via UPI.
2. Shipping Timeline
Orders are processed within 1-2 business days after payment confirmation.
Delivery is typically completed within 4-5 business days from the date of order processing, depending on your location.
In rare cases, delivery times may vary due to unforeseen circumstances like weather conditions or courier delays.
3. Shipping Charges
Shipping charges (if any) will be calculated and displayed at checkout.
Free shipping may be available on select products or during promotional events.
4. Delivery Locations
We deliver to most locations across India. Please ensure your delivery address is complete and accurate to avoid delays.

5. Order Tracking
Once your order is shipped, you will receive a tracking ID via email or SMS. Use this ID to monitor your shipment’s status until it reaches your home.

6. Damaged or Delayed Shipments
If your product arrives damaged, please contact us immediately with a photo of the damaged item and packaging.
For delayed shipments, feel free to reach out to us for updates on your order status.
7. Contact Us
For any shipping-related queries, please get in touch with us:

Email: kapaifoundation.ngp@gmail.com
Phone: +91 9822465176
Address: Jingle Bells Campus, Koradi Rd, Opp Sunder Biscuit Factory Vidyanagar, Nagpur 441111
Thank you for shopping with Kapai Foundation. We strive to provide you with a smooth and enjoyable experience, ensuring your handmade treasures reach your doorstep on time.